How to Add SMS Widgets to the Dashboard

SMS widgets help you see all channel activity without switching tools or filtering through Conversations, making your monitoring more efficient and showing KPIs, such as delivery rate or inbound volume, to make changes to your SMS marketing immediately. Let’s learn how to use them!

How To Add An SMS Widget

Open any dashboard and click Edit Dashboard.

Click + Add Widget.

Scroll to the new SMS section and pick a widget.

SMS By Status

This widget showcases the distribution of outbound SMS by status (Sent, Delivered, Failed, Pending) or message direction.

Direction and status filters can be changed in widget conditions.

Incoming SMS Count

This widget helps you keep track of the count of inbound SMS received.

Direction and date range can be changed in widget conditions.

SMS By Source Type

Outbound SMS split by source type (Workflow, Campaign, Bulk action, Other).

Source filters can be changed in widget conditions.

SMS By Sender

Outbound SMS volume per team member.

Sender and date range can be changed in the widget conditions.

SMS Volume Over Time

Trend of SMS sent over time by day, week, or month.

Date range and granularity can be changed in widget conditions.

This helps you easily gain Delivery Health Insights that can be broken down by source or sender, providing you with proper volume identification and two-way visibility to improve performance. We hope you enjoy it!